Reimbursements

To ask for a reimbursement for a malfunction:

• when you purchase a ticket or charge a travel card onto your electronic card using the automatic ticket machines in underground stations (problems charging you card or failure to issue change if the machine has not issued a receipt. If a receipt has been issued you must contact the counter of an ATM Point directly )
• when you stamp a ticket (if the ticket becomes stuck inside the machine)

Please contact:
ATM S.p.A.   Customer Care Office
ATM Point Duomo Underground Station
Piazza Duomo   20121 Milano
Open to the public: Monday to Friday from 9 am to 12.30 pm and from 2 pm to 4.30 pm
Fax: 02 48 03 30 35

Complaints and Suggestions

Please go to our Complaints Policy page 

Compensation and Accidents 

To ensure the safety of our passengers, ATM has insurance and compensation for damages policies covering people and/or objects involved in events for which the company can be considered responsible. These insurance policies cover both buses, for which insurance is mandatory, and rail transport, for which there is no such legal obligation. To protect company property, all company buildings, equipment, facilities and workshops are covered by an “All Risks” policy.
ATM manages all disputes directly, settling them directly or passing a small portion onto the relevant insurance companies after undertaking a preliminary investigation. For our customers, this offers the benefit of being able to contact ATM’s Legal Office directly in all cases.
Address for written communications:
ATM S.p.A.     DALS Direzione Affari Legali e Societari - Legal Affairs Office
Viale Molise, 60 - 20137 Milan
Open to the public:  Monday, Wednesday and Thursday from 9 am to 12 pm
Telephone: 02.48.03.75.67.  Our telephone reception service is available on Monday, Wednesday and Thursday from 2 pm to 4.30 pm
Fax number to report accidents: 02.48.03.69.40
Fax number for documentation regarding accidents: 02.48.03.76.61

Disputes Regarding Ticket Fines

From 16th of March the office will be closed.
For information and/or to dispute a fine or the official report of an offence made by our staff please contact:

Direzione Sosta e Parcheggi e Support Clienti 
Viale Stelvio, 2 – 20159 Milano
Open to the public: Monday to Friday from 9.00 am to 12.30 pm and from 13.30 pm to 16.00 pm; Telephone: 02.48.03.83.45/46.
Fax: 02.48.03.82.70
E-mail: info.multe-sanzioni@atm.it
In the office you can pay tickets fines and the car removal costs. For parking fines issued by Traffic Wardens Comando go to the Polizia Locale (Local Police Headquarters) in Via Friuli 30, 20135, Milan.

Parking Offences

ATM S.p.A is not authorized to intervene in procedures regarding parking fines. However, you may appeal against any parking fines you incur only after having received the official documentation by sending it to the Prefect of Milan or a Justice of the Peace. The relevant forms can be obtained from the Local Police in Milan.

Any fines or reports of offences issued by ATM’s Traffic Wardens and Parking Attendants are sent to the Local Police who will then issue the relevant official documentation. Fines can be paid at Post Offices using the form provided, at authorized lottery outlets or at the Payment Offices at Local Police stations. If the fine incurred entails the deduction of points from your driving licence, no payment form is attached since payment can be made only after receiving official documentation by post. Alternatively, you may go to a Local Police Specialist Operations Unit with your car logbook and driving licence. After receiving the official documentation in person you may pay the relevant fine at post offices, authorized lottery outlets or the Payment Offices at Local Police stations.

Address:
Comune di Milano   
Polizia Locale
Unità Operativa Specialistica  
Ufficio Accertatori Ispettori della Sosta
Via Friuli 30                
20121 Milano
Open to the public: Monday to Saturday mornings 8.30 am to 12.30 pm; Monday to Friday afternoon from 1.30 pm to 3.30 pm.
E-mail: pl.ausiliari@comune.milano.it