How to request an electronic invoice

You can request an Electronic invoice only when purchasing and only from these channels:

• personal area on this website
• Manned parking lots
• ATM Point

Which channels do not issue the electronic invoice

• Automatic cash machines in the metro
• App ATM
• Payment by credit card
• Resales

To get the invoice, you need the customer code

The Customer Code allows us to correctly send your data to the Revenue Agency. You can get it from this page.

An invoice is not required for the personal income tax deduction

All you need is the payment summary that you can download from your areariservata.atm.it.

The 2018 Budget Law introduced a 19% personal income tax deduction for expenses incurred for the purchase of travel card for local, regional and interregional public transport services, on a maximum annual cost of 250 euros. The relief concerns both the expenses incurred directly by the taxpayer for the purchase of a public transport pass, and those incurred on behalf of fiscally dependent family members.

Look at all the details on the website of the Revenue Agency.

Are you a supplier?

Look at the administrative and tax data of our company on this page.

Questions? Here are the answers

1. What if I have lost my account number or do I want to change the data I entered?

On the code request page, at the bottom, there are two links to edit your data or request your own code

2. What if I want to change the data that I am not allowed to change via the form on the website?

You can write to this form indicating the corrections to be made.

3. How to request an electronic invoice from the website?

• At the summary of the purchase order of your pass click on "If you want the invoice click here"
• A form will open where you can enter your customer code, with (Football) match VAT or tax code
• Once entered, you will see the summary and can proceed with the payment.

4. How do I know if the request was successful? Where can I find the electronic invoice?

If the invoice request has been successful, you will receive an analogue copy of the invoice in PDF format at the mailbox declared at the time of registration.

The original invoice in XML format will be delivered to the channel credited by you to the Revenue Agency or to your tax drawer.

5. How long does it take to see the invoice on the Revenue Agency website?

Our systems transmit invoices in real time to the Revenue Agency, which reserves a period of five days to check and send the invoices to the customer.

6. What if I forgot to request an electronic invoice?

From January 1, 2019, electronic invoicing is mandatory, which can only be requested at the time of purchase. In this regard, we would like to point out that Article 22 of the VAT Decree (Presidential Decree 633/72) provides that: "the issuance of the invoice is not mandatory, if it is not requested by the customer no later than the time of carrying out the transaction: [...]».

7. If I find something wrong, who should I contact?

Just for a technical problem of the site or for problems with the customer code, write a:web@atm.it

For other issues or reports, please write to this form.

8. How do I request an electronic invoice at the ATM Point?

First of all, you need to request the account number from the website (see question "How do I get the customer number?"). Once at the ATM Point, immediately inform the operator, before purchasing, of your need for an electronic invoice.

9. What happens after I have purchased and requested an invoice at the ATM Point?

At the end of the sales operation, you will receive an analog pdf copy of the invoice within 48 hours of the request. The original invoice in XML format will be delivered to the channel credited by you to the Revenue Agency or to your tax drawer.

10. Can invoices be requested for ticket purchases made via SMS or APP?

SMS: Invoices for tickets purchased via SMS must be requested directly from the telephone operator.

APP: at the moment it is not possible to request an electronic invoice.

11. Is it possible to request invoices for parking payment via SMS and APP?

SMS: invoices for parking purchased via SMS must be requested directly from the telephone operator.

APP: invoices for parking purchased through the APP must be requested from the application manager.

12. How do I request an invoice for tickets purchased by bank card or credit card?

If you need proof for reimbursements or expense reports, it may be sufficient to present the transaction confirmation, which is visible on your bank statement. The details is "Cless Ticket Atm Milano". Currently, it is not possible to request an electronic invoice.

13. What should I do if my travel card has been purchased in agreement with companies, universities, schools, municipalities, institutions, associations, etc.?

We remind you that for the 19% IRPEF deduction for the purchase of season tickets for local public transport services, the summary that has been sent to you by email confirming the purchase is sufficient. To get your invoice:

• If you have made the payment through a loyalty company, please contact your company contact person or your company's customer service

• if you have made the payment on the ATM website (e.g. municipalities, schools, universities, institutions, associations, etc.) read the answer to: "How to request an electronic invoice from the website?"

14. What should I do if I am on a flat-rate scheme?

ATM, according to current tax legislation and the rules imposed by the Revenue Agency, is obliged to issue only electronic invoices. This applies regardless of the legal nature of external customers, who are not obliged to issue electronic invoices themselves.

The electronic documents that ATM produces can be viewed in the tax drawer, subject to indication of the tax code and VAT number. It is therefore not necessary to provide the PEC and the SDI code. An analog copy of the invoice will also be sent to the email address indicated at the time of registration to obtain the customer code.

To register in the personal area of our website click here