Use your contactless bank card to travel on metro and surface lines.
Always use the same device or contactless card to touch in and out at the orange ticket gates (even where validation to exit is not required). If one reader doesn’t work, try another one. Every station is equipped with at least two gates enabled for contactless payments.
If you travel only within Milan or between Milan and zone Mi3:
Just like other surface lines, you don't need to touch out at the end of your journey.
If you travel
always touch you card on the reader at the start and use the same card to touch out at the end of your journey. If you don't, the cheapest fare cannot be applied.
You just need to show the card or the device that you used. All our ticket controllers are equipped with a digital device that verifies the transaction and makes sure the passenger is eligible to travel.
The charges might be applied a few days after the date of your journey depending on your bank’s transaction procedures. You can see the charges in the reserved area of the ATM website (you have to sign up).
The system calculates the correct fare only if you tap in and tap out when leaving. If you don’t tap out the system recognizes where you entered but not where you exited or vice versa, therefore an extra cost will be applied which will be the maximum fare for where you entered to the furthest station. You must tap out when you leave even if the barriers are open.
On some lines running in Milan and surroundings, you must tap both in and out before getting off, this is because the fares can change depending on zones travelled. If you don’t tap in when getting on and tap out when getting off, the system can’t understand the trip travelled therefore cannot apply the best fare. In the paragraphs at the beginning of this page you can find a list of the lines that you must both tap in and tap out before getting off.
The system can’t calculate the best fare because it is not able to understand that the journey has been done by the same person. Always use the same device for the whole journey: the same physical card, the same digital card, the same phone or the same watch.
Check the color of the card reader’s light, if it is red then it could be one of the cases named in the FAQs.
No, you don’t need to register but we do suggest that you register on atm.it and save your card: from your personal area you can see all payments and details from your trips.
No. Any card or device can allow only one passenger at a time.
No, no commissions, you only pay the fare for the journey.
The contactless system applies the cheapest fare. If you only take one trip, the system applies the cost of one ordinary ticket (fare based on how many zones travelled). If you take more trips within the duration of the ticket, the system will still apply the ordinary ticket price and nothing else. E.g., If you take multiple trips in the Mi1-Mi3 zone within 90 minutes, the system will apply the €2.20 fare because the fare permits multiple journeys so long as they are within the 90-minute ticket duration. If you take multiple trips throughout the day, from the fourth trip the system will apply the day fare as opposed to 4 standard tickets.
No. For now, the system calculates the cheapest fare on a daily basis (24 hours from your first journey).
7.60 € if travelling in zones Mi1-Mi3. You can find the daily fares for the other zones HERE.
The cost of the ticket is calculated the day after. The payment could be taken up to three days later (depending on the card circuit or bank). Extra costs (those applied when the system hasn’t been used correctly) are taken at least 4 days later.
On this site on your personal area. There you can see your payments and find out what they refer to by looking at the payment detail by the cost. Alternatively, you can see payments on your bank statement, they can be recognized by the payment detail “Cless Ticket ATM Milano”.
It is a cost that is applied when the system cannot understand the exact journey taken during your trip.
CASE 1. You used a card at the start but not the end of your journey, or you used one device to start your journey but a different device to finish your journey. In these cases the system cannot understand your exact journey therefore the maximum fare is applied as if you travelled to the furthest point from where you started your journey. CASE 2. On the metro you didn’t tap in when starting your journey but you tapped out upon leaving. In this case, the system cannot understand the starting station, therefore a total cost of 5€ is applied and taken in two separate payments on different days: 2.20€ (ticket cost) + 2.80€ (extra cost)
Extra cost payments are taken at least 4 days after the journey in a separate payment. For this reason you will see more payments for the same journey.
In your personal area on this site, if you have registered your card. You can recognize the extra cost by reading the payment description. If you have registered your card in your personal area on this site, you can recognize the extra cost by reading the description by the payment amount. Alternatively, you can go the an ATM Point with your card or device used alongside an ID card to be able to see your payments.
For the Metro
For trams, buses and trolleybuses
Most likely it is an extra cost for a previous journey taken even days earlier that you didn’t tap out when leaving. To learn more check the answer above. If you have registered your card in your personal area, you can see the extra cost by reading the payment details. Alternatively, you can go to an ATM Point with the card used and your ID card to be able to check your payments.
Most probably it’s an extra cost from a journey taken even days ago which when entering or exiting you didn’t tap your card at the metro or when getting off above ground transport. Not following the steps, the system applies an extra cost as it cannot determine the correct journey taken. If you have registered your card on this site you can recognize the extra cost by reading the payment description next to the amount. Alternatively, you can go to an ATM Point with the card used and your ID card to be able to check your payments.
It is a pre-authorization payment by the banking circuit and not dependent on our system. Depending on the circuit, amounts between 2 and 10 euros. The circuit with then take the correct fare based on it’s operations (payment cancellations/refunds…)
In any of these cases we recommend speaking directly to your bank, they will be able to identify the reason for the problem. Contactless cards have this symbol:
Yes, the system works with all devices where a card has on an accepted circuit has been registered. WARNING: Physical cards and virtual cards cannot be swapped during the same trip. You must use the same device (referring to the same card) if you want the cheapest fare.
No, this isn’t possible.
Currently it’s not possible to do so via your personal area on this website (It will eventually be possible once standards have been defined). You can request ticket payments at one of our ATM Points. Remember to bring your ID and the device used to pay.
All ATM lines that have been equipped with contactless readers (metropolitan, bus, tram, and trolleybuses) across all of the STIBM fare area. Contactless is not accepted on other operator’s services like Trenord trains, nor railway lines (S lines).
No, contactless payments for now, are not in service on S lines, trains that pass the railway or trains of Trenord or other operators. So, if you entered the metropolitan using a contactless payment and you need to change to get one of the S lines at one of the interchanging stations (Porta Venezia, Repubblica, Garibaldi or Dateo) you must exit the metropolitan tapping out at the contactless barriers, then buy a new ticket for the S lines.
You simply show them the card or device used when tapping in.
The ticket inspector’s handhelds maintain the anonymity of the cards data.
No. Our card readers are all POS certified by the authorizing banks. Our system satisfies all security standard required for any contactless payment operation.
In no way does ATM memorize the card or card owner’s details.
If a turnstile doesn’t work, try using a different one. All metropolitan stations have at least two contactless turnstiles to leave.
When you don’t tap out an extra cost is automatically applied. To ask for a refund please read the answer to the question below.
When turnstile breakdowns or contactless reader problems have happened that prohibit you finishing your journey. In these cases, you need to go to an ATM Point with the card and an ID card to verify the case.
We recommend keeping all documents and details from your journey: ATM doesn’t keep contactless card details.
Via bank transfer or tickets.