No more cards: travel with the app - download it here

Thanks to the the new app, it is no longer needed to hold a travel card to be activated at the totems in metro stations:

• buy your travel pass or renew it from the app
• touch in and out at the readers in the metro and onboard to validate 
• show the travel pass on the app at our staff during a check  

Do you have a travel card? Here's how to transfer the pass on the app 

1. Download the ATM app or update it
2. Register or log in with your email and password (forgot password?)
3. If you have not yet saved the card on the app, do so from the Buy menu on the app. The card will appear in the Profile menu. Tap the transfer button to switch to the digital travel pass
4. The pass loaded on the card will appear on the Wallet menu of the app. After the switch, the physical card is automatically deactivated and can no longer be used  

New subscriber? Get a full digital travel pass 

1. Download the ATM app and register (if you already have an ATM account, you can use that)
2. Buy your first travel pass from the Buy menu: just fill in the form and add a photo (you can shoot on the spot or select it from your phone album). Pay by credit card, PayPal (also in 3 instalments) or Satispay 
3. Your new travel pass will be loaded in the Wallet menu of the app  

Touch in and out at the reader with the app to travel

• Keep the app opened and in the foreground while you touch in and out with the phone at the reader (please note: if the app is in the background, a credit card in the phone's Wallet might be read instead of the travel pass, with the risk of unwanted charges
• The digital travel pass uses Bluetooth (on iPhones) and NFC (on Android phones) technologies. These functions are enabled from the Settings menu of the phone
• If the reader can’t read the travel pass, you can always validate with the QR code. You can find the code in the menu Wallet > Cards > QR Code. Than bring your phone close to the QR reader (hold it at least 5 centimetres away).

Things to know before switching to a digital travel pass

1. Digital Travel passes do not currently issue an electronic invoice. We suggest you to keep the physical card if you need an invoice for tax reasons (e.g. to deduct expenses from a VAT number). However we remind you that you do not need an invoice to deduct travel pass expenses in your tax return. You need the purchase summary along with other proofs of the payment (please ask your tax advisor for more information)
2. There is no way back. If you switch to a digital travel pass, you can no longer get the physical card
3. Digital travel passes can be refunded at ATM Points. The counters receive by appointment. Appointments can be booked via the app.  

During a check, just show the app

Open the app and tap on the menu Wallet > Digital Card > QR Code. Our staff will read the code by their device to check whether the pass is valid. 

Travel passes on the phone are accepted outside Milan and on the lines of other operators 

Travel passes on the phone are valid to travel exactly where travel cards are:

• in all the zones belonging to the Integrated FAre System (STIB), from Mi1 to Mi9 zone
• on board of public transport services accepting STIBM fares 

On board non-ATM lines you must show the travel pass on the app to the staff both for travelling and during a check. 

ISEE discounts and Esselunga travel passes can be transfered on the phone too

Simply save the card on the app and switch to the digital travel pass by following the instructions. When the travel pass expires:

• ask your contact person if you have a travel pass issued by your employer or a company 
• contact your tax advisor if you have an ISEE travel pass
• buy a new travel pass on the Esselunga website

You will be given a new card, and than you can switch to a digital pass again. 

Want to change your phone? You can move your travel pass

The change is limited for security reasons.

1. Download the app to your new phone and log in
2. An alert will inform you that your travel pass is on another phone
3. Confirm that you want to move it 

Travel pass fares do not change. And the card on the app is free

Travel passes on the phone have the same fares as those on the cards. The digital card on the app is free of charge. 

App not working? Ask for technical support

• assistenza-app@mail.atm.it 
• 02 8290 0735  

How long do digital cards last on the app?

• Digital cards for ordinary and discounted passes do not expire and do not need to be renewed
• Digital season ticket cards expire when the season ticket expires

These travel passes cannot still be transferred on the phone

• Public transport + parking combined passes
• Public transport + train combined passes
• Discounted pssses for young people up to the age of 30 with ISEE indicator less than 28,000 €